JOB SUMMARY

A Client Engagement Director will thrive in a fast-paced sales culture. To be successful in this role a Senior Client Engagement Manager must plan and execute sales activity to acquire new and retain current clients. 

ESSENTIAL DUTTIES AND RESPONSIBILITIES

• Business Development 
• Resourceful, tenacious and persistent. Ability to identify client buying signs and staffing needs. 
• Drive the development of new client relationships through effective daily planning, prospecting, cold calling and appointment setting. 
• Meet weekly sales metrics that will lead to annual personal sales and gross profit objectives. 
• Pursue companies that fit the Advanced Resources ideal client profile. 
• Collaborate with client contacts to understand current & future staffing needs. 
• Represent Advanced Resources as the most respected staffing firm in our industry and differentiate us from our competitors. 
• Interact with clients, talent, and vendors on a regular basis. 
• Client Retention 
• Consults with clients on achieving department or company goals. Continually clarify client expectations to establish trusted client partnerships. 
• Expand business relationships within each client by exceeding client expectations, getting referrals to new departments and getting referrals to new business.  
• Proactively market talent to clients and work proactively with clients to obtain job orders.  
• Ability to manage accounts and continually seek new business. 
• REAL Team Work 
• Work with internal staffing operations so that recruiting activities compliment sales activity. 
• Build team relationships with other teams and communicate frequently on open orders and upcoming client needs. 
• Work with the other teams toward meeting our overall branch revenue and GP goals. 

QUALIFICATIONS

Education/Experience: 

• Bachelor’s Degree in a relevant field or equivalent experience. 
• Minimum of 4 years of successful sales or staffing industry experience 
• Ability to thrive a metrics driven environment 

Other Qualifications 

• Ability to plan objectives and provide direction, guidance, and assistance to others. Ability to independently organize work to meet established objectives. 
• Must have excellent problem solving and organizational skills. Ability to define problems, collect data, establish facts, and draw valid conclusions. 
• Ability to comprehend written and verbal sources of information. 
• Ability to use oral communication and presentation skills to conduct effective client meetings. 
• Ability to calculate figures and amounts such as pay/bill rate, mark up, commissions, percentages, and discounts. 
• Ability to document activity in the applicant track system following Operation’s guidance. 
• Ability to work in an Advanced Group office unless at a client meeting to build the team and promote cross-selling.  
• Must have ability to travel in area territory.  

ROLE COMPETNCIES

• Functional Expertise - Proficiency of the skills and knowledge relevant to the function. Success in performing most complex assignments with little supervision. 
• Communication - Communicates complex issues clearly and credibly with widely varied audiences. Ensures appropriate individuals are informed. 
• Customer Experience - Proactively discovers the needs of customers and creates new solutions, services, and processes to meet the customer's changing needs. Works in partnership to improve customer experience. 
• Influence - Develops consensus on ideas and recommendations affecting own team or other teams. Facilitates discussions and gives consideration to a range of interests, opinions, and possibilities. 
• Problem Solving - Anticipates problems.  Creates innovative working methods to generate new ideas. Serves as a resource for problems affecting large scale projects or systems. 
• Process Excellence - Assesses the effectiveness of systems and current processes; streamlines standards and processes and develops innovative approaches to program development and implementation. 
• Relationship Management - Builds and manages strategic relationships to establish mutually beneficial working arrangements, openly sharing knowledge and insights.